Duracell POWERPACK300 Guía para resolver problemas descargar pdf (Pagina 63)

Warranty and Return

Out of Warranty Service

If the warranty period for your Duracell® Powerpack 300 has expired, if the unit was

damaged by misuse or incorrect installation, if other conditions of the warranty have not

been met, or if no dated proof of purchase is available, your unit may be serviced or

replaced for a flat fee.

To return your Duracell® Powerpack 300 for out-of-warranty service, contact Xantrex

Customer Service for a Return Material Authorization (RMA) number and follow the

other steps outlined in “Return Procedure” on page 49.

Payment options such as credit card or money order will be explained by the Customer

Service Representative. In cases where the minimum flat fee does not apply, as with

incomplete units or units with excessive damage, an additional fee will be charged. If

applicable, you will be contacted by Customer Service once your unit has been received.

Information About Your System

As soon as you open your Duracell® Powerpack 300 package, record the following

information and be sure to keep your proof of purchase.

If you need to contact Customer Service, please record the following details before

calling. This information will help our representatives give you better service.

❐ Product Number

852-0307

❐ Serial Number

_______________________________

❐ Purchased From

_______________________________

❐ Purchase Date

_______________________________

❐ Warning, Error or Panel

Fault Message

_________________________________

❐ Appliances operating when

problem occurred

_________________________________

❐ Description of problem

_________________________________

______________________________________________________________

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Duracell POWERPACK300 Guía para resolver problemas Pagina 63